Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I went with friends while on vacation & thought I was just going along because they wanted to do some shopping for some outdoorsy stuff. If REI carries it I almost implicitly trust the product/brand. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If I didn't check in with them constantly, they did absolutely nothing. My husband and I were in the back corner alone discussing our purchases very close to each other. This company just gets it. Stay up-to-date with the best in experience, product and resource offers and reviews specifically for women ! Layla was courteous, quick to respond to inquiries and worked tirelessly to get me a tenant. I looked around and in the mailbox. So sad this happens. Hate not to support store fronts but guess this is how REI wants it. Have had awful experiences with LaserShip, so when I discovered REI had used LaserShip to send my Christmas purchase (I could tell it had been on the Lasership delivery truck for two weeks), I called REI customer service. You really have to see it. Snowshoes are helping pave the way for REI … First company that came to mind was REI. I said what other solution do we have to resolve this? BBB is here to help. . It is so nice to know that thru all this change, the employees of REI have kept their kindness and professionalism as a top priority as well as their health & safety. He goes out of his way to help me. My husband and I went to the REI in Las Vegas, on Rampart. Way over priced! See BBB rating, reviews, complaints, & more. * So tired of REI pretending like they are 'top notch' in the outdoor clothing department... NOT! We walked away because it was so uncomfortable. Paul metro area. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The young pretentious man at the hiking boots inquired as to my 11yo and 6yo didn't have a mask on. After waiting, the merchandise (a bicycle) was brought out and one again was greeted by a courteous employee, Jon K, who went above & beyond to assist in making sure the bicycle was secured on the bike rack for traveling. I would not hesitate to recommend Layla and work with REI for any other needs I may have. Visit REI Co-op online and in-store. My goto store for anything outdoors. Their classes are also run by experts and you can learn a lot just about everything - everything from earthquake preparedness to backpacking gear. Went ahead and bought the same thing with a competitor and had them cancel this order due to their terrible customer service. The clothes and shoes for outdoor sports are amazing. We also represent buyers and sellers for homes and investment properties. I got a text alert from OnTrac stating my poles were delivered on the 8th at 5pm. Please visit our Rentals page for general information and to see all REI Rental locations and the categories they carry. He never received it so I called them to find out why and it turns out they sent it to the wrong email. Some of their stores offer gear rentals as well, but we want you to know there are viable options to consider before making your final camping gear renting decision with REI or other option. The only problem is they’re always out of stock. He explained that they were stricter than governors orders. Rentals by Owner in Lexington, KY. See BBB rating, reviews, complaints, & more. Specialties: We provide full-service leasing and property management services for residential rental homes, including single-family homes, town homes and condos, in the Minneapolis and St. Paul, Minnesota metro area (Twin Cities) as well as… Paul metro area. Wilson Rei Rentals LLC is a District Of Columbia Limited-Liability Company filed on October 15, 2020. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The parts came in a little baggie (not from Shimano) with half of it missing. To keep things simple, I limited my complaint to the major issues and only real-property damage. Management is young and unprofessional. © 2020 Trustpilot, Inc. All rights reserved. We told her we would like our privacy and she went to get the manager to yell at us about masks.Needless to say she ruined a good night and we left without our purchases. We will never purchase an item there. I hired REI to manage 6 apts. Reviews. We also provide Home Watch services, inspecting and maintaining houses that are vacant for an extended period of time. I have shopped at REI's across the West and Midwest and ordered online since then. Become an REI member to get a discount every time you rent and pay no rental deposits. Write a review. Apparently I had been told 3 times to adjust my mask and I tried to explain myself but no one understood sign language. I was so frustrated that I requested a weekly report of the work going on. Be smart and don’t be me. REI stores are currently closed. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. 8 Reviews 3 Q&A. BBB Business Profiles generally cover a three-year reporting period. multi building store in Seattle. My order was shipped around the 9th through USPS, tracking but no progress, I called REI on 12/20 and the had merchandise in stock and sent again overnight through UPS. The company's filing status is listed as Active and its File Number is C00006773097. Find the best Bike Rentals near you on Yelp - see all Bike Rentals open now. Throughout the contract, Steve and his staff were atrocious to work with, did not manage the properties as contracted, and allowed serious damage to occur and not be addressed. This is the last time I’ll ever buy an e gift card through them. Walked in with my mask under my nose because I was wearing my kids and it didn’t quite fit right. If you’re thinking this is just an REI store & not an attraction worth visiting while sightseeing in Seattle, you’re wrong. There might have been 2 other customers in the building, 100’s of feet away from us. Read more. Know best the phone and it didn ’ t quite fit right they cost follow us and then lecture about... The same thing with a wide variety of outdoor gear for sale at their stores around us... Is so hard to make $ 2,000 services for residential rental homes in the.... 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